To track your invoice and payments and how they are progressing, please send an email to invoice@aurorainclusivesupports.com.au. For any urgent enquiries, please contact us by phone on 0421 006 380 during business hours.

• Provider’s business name.

• Provider’s ABN.

• Participant’s name and NDIS number.

• participant’s address (including).

• Support item number (listed in the NDIS Support Catalogue).

• Amount and quantity claimed for each unit of the support provided. (for example, $51.09 each x 2 units).

• Claim type (for example, non face-to-face support, provider travel, short notice cancellation or NDIS Requested Report).

• Date/s the support was delivered.

• Total invoice amount.

• GST component if applicable (most services are GST free).

• An invoice can only be for one participant, but can include multiple supports.

• Plan managers must also include the ABN of the third party provider.

Invoice Payments and Reimbursements: Within 3-4 business days. Subject to participant approval Missing information for a valid NDIS claim

If you have not received payment after 5 business days, please contact us via the form below, call to us 0421 006 380 during business hours or email invoice@aurorainclusivesupports.com.au

We process and pay invoices typically within 3-5 business days.

Please be aware that a payment may take longer than 5 business days due to several reasons:

• Participant’s approval of the invoice.

• Missing details on an invoice required to make a valid NDIS claim.

• Missing supplier details.

• Incorrect details.

Download Invoice Template (.docx version)

For any enquiries regarding a bank account change, please contact us at 0421 006 380 or email invoice@aurorainclusivesupports.com.au