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We receive your invoice/s through email at invoices@aurorainclusivesupports.com
Invoice/s will be automatically placed into our queues.
Invoices are processed for claim by our processing team.
Processed invoice is sent to the participant for record.
Claim/s is submitted to the NDIS for approval.
NDIA approves claims and funds will then be released to Aurora Inclusive Supports for payment.
Payment made to nominated account listed on the invoice.
To track your invoice and payments and how they are progressing, please send an email to invoice@aurorainclusivesupports.com.au. For any urgent enquiries, please contact us by phone on 0421 006 380 during business hours.
Provider’s business name.
Provider’s ABN.
Participant’s name and NDIS number.
participant’s address (including).
Support item number (listed in the NDIS Support Catalogue).
Amount and quantity claimed for each unit of the support provided. (for example, $51.09 each x 2 units).
Claim type (for example, non face-to-face support, provider travel, short notice cancellation or NDIS Requested Report).
Date/s the support was delivered.
Total invoice amount.
GST component if applicable (most services are GST free).
An invoice can only be for one participant, but can include multiple supports.
Plan managers must also include the ABN of the third party provider.
Invoice Payments and Reimbursements: Within 3-4 business days. Subject to participant approval Missing information for a valid NDIS claim
If you have not received payment after 5 business days, please contact us via the form below, call to us 0421 006 380 during business hours or email invoice@aurorainclusivesupports.com.au
We process and pay invoices typically within 3-5 business days.
Please be aware that a payment may take longer than 5 business days due to several reasons:
Participant’s approval of the invoice.
Missing details on an invoice required to make a valid NDIS claim.
Missing supplier details.
Incorrect details.
For any enquiries regarding a bank account change, please contact us at 0421 006 380 or email invoice@aurorainclusivesupports.com.au