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Mon - Fri (8:00AM - 05:00PM) / Sat -Sunday (Closed)
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Mulgrave
Victoria, Melbourne.

  • We receive your invoice/s through email at invoices@aurorainclusivesupports.com

  • Invoice/s will be automatically placed into our queues.

  • Invoices are processed for claim by our processing team.

  • Processed invoice is sent to the participant for record.

  • Claim/s is submitted to the NDIS for approval.

  • NDIA approves claims and funds will then be released to Aurora Inclusive Supports for payment.

  • Payment made to nominated account listed on the invoice.

To track your invoice and payments and how they are progressing, please send an email to invoice@aurorainclusivesupports.com.au. For any urgent enquiries, please contact us by phone on 0421 006 380 during business hours.

Invoices should contain:
  • Provider’s business name.

  • Provider’s ABN.

  • Participant’s name and NDIS number.

  • participant’s address (including).

  • Support item number (listed in the NDIS Support Catalogue).

  • Amount and quantity claimed for each unit of the support provided. (for example, $51.09 each x 2 units).

  • Claim type (for example, non face-to-face support, provider travel, short notice cancellation or NDIS Requested Report).

  • Date/s the support was delivered.

  • Total invoice amount.

  • GST component if applicable (most services are GST free).

NOTE
  • An invoice can only be for one participant, but can include multiple supports.

  • Plan managers must also include the ABN of the third party provider.

Invoice Payments and Reimbursements: Within 3-4 business days. Subject to participant approval Missing information for a valid NDIS claim

If you have not received payment after 5 business days, please contact us via the form below, call to us 0421 006 380 during business hours or email invoice@aurorainclusivesupports.com.au

We process and pay invoices typically within 3-5 business days.

Please be aware that a payment may take longer than 5 business days due to several reasons:

  • Participant’s approval of the invoice.

  • Missing details on an invoice required to make a valid NDIS claim.

  • Missing supplier details.

  • Incorrect details.

For any enquiries regarding a bank account change, please contact us at 0421 006 380 or email invoice@aurorainclusivesupports.com.au

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